TIMM™: The Complete Migration Solution

TIMM™ is a software-supported service that delivers defensible technology decisions and successful migrations between telephony systems. Different banks make decisions with varying levels of user consultation. Product selection can be facilitated at different stages of the TIMM™ process but in all cases we expect to:

  • Reduce the number of lines with an evidence-based rationalisation process.
  • Achieve validation and rapid user acceptance for equipment selections and button layouts with an interactive tablet application.
  • Quickly identify, locate and resolve database transfer issues.


Data from the legacy system, call logger and HR databases is ingested into the TIMM Hub™ so it can be worked on without disruption. The system analyzes user IDs, lines and buttons against usage thresholds to identify significant savings opportunities through the removal of underused lines and the selection of less expensive dealer boards, phones and soft clients. TIMM™ catalyzes the process to reach this point quickly.

Decision Making Support: TIMM Map™

This application entered its final development stages in mid-2018. It came about due to the increased complexity of decision making that banks are facing as soft-voice-clients become more relevant to the trading floor, and especially to the support functions that surround it. TIMM Map™ is a hypothesis engine. It allows a user to input various parameters and then perform live “What-If?” analyses using a clever interface. A report is produced, quantifying the impact of different scenarios based on available data.

TIMM Viewer™ App

The TIMM Viewer™ shows the current turret display on a Microsoft Surface alongside the forthcoming replacement. Working with the trader, the consultant can use the touchscreen to prepare the new layout – in reality, the trader will normally grab the Surface and do it for himself. The first step is to go through underused connections identified in the data analysis validating their retention or agreeing their removal. They show up red on the screen and can be removed with a simple drag and drop.

Changes immediately update the data in the TIMM Hub™. Based on the validated data, the choice of new device can be made. The trader is able to drag buttons into place to achieve the optimum user experience on their new turret from Day 1. Once again the data is updated in real-time and translated for presentation to the new system.

TIMM Viewer™ takes the emotion out of migrations. It allows traders to take ownership of their new layouts and provides an extra level of data validation. TIMM Viewer™ can also be hosted on the client’s network along with a step by step user guide. This is the ideal option when trading rooms are globally distributed because transport and accommodation costs are kept to a minimum.

TIMM Translate™

Trader voice migration involves the transfer of information between databases and TIMM Translate™ prepares and, as the name suggests, translates the data with precision. Telephony migrations can suffer infuriating uploads, even when moving to a platform from the same manufacturer with 99% accurate data. TIMM Translate™ uses an automated rules engine to identify small data issues. Instead of knowing there is a fault somewhere in an entire database, your project manager is vectored right in to a specific issue which can generally be easily rectified, sometimes automatically.

Three Ways TIMM™ Can Save You Money

TIMM™ targets three key aspects of migration to deliver efficiency, precision and savings. You can perform the analysis and decision making process as a discrete project before committing to the full migration. The scale and complexity of the migration will dictate your required level of project management support.

Build the business case by rationalizing circuits, buttons and channels. Use TIMM Map™ to facilitate turret and soft client allocation. Achieve significant, evidence-based savings based on defined usage thresholds. This phase can be performed without business input.

Interacting with the business using TIMM Viewer™ achieves buy-in and validates line and channel data. Important but rarely used lines can be identified. Users take ownership of their new endpoint configurations enabling them to work effectively on Day 1.

Industry leading JP Reis project management is available throughout the process for a higher level of governance and precision. TIMM Translate™ is used to configure data for the new system and to troubleshoot small issues that would otherwise cause delays.