TIMM™ Optimizes Communications Management
It starts when the suite of APIs in TIMM Connect™ pull data into TIMM Hub™. From that point, managers and administrators are empowered with an enhanced dataset that allows informed product selections, precise system migrations and automated connection provisioning within a compliance framework. Every change is tracked, every decision is defensible and there’s an audit trail to prove it.
The Complete Migration Solution
TIMM™ simplifies migrations between telephony systems. Our software-supported service also helps senior managers to make defensible technology decisions. Evidence-based product selection aims to equip each user with the correct device or soft client. In each migration we expect to:
- Reduce the number of lines retained based on usage analysis
- Achieve validation and rapid user acceptance for equipment selections and button layouts with an intuitive tablet app
- Automatically identify, locate and resolve database transfer issues
- Experience smooth Go-Live days.
Data from the legacy system, call logger and user and compliance databases is ingested into TIMM Hub™ so it can be worked on without disruption. The enriched data set provides an enhanced picture of connection usage and user behavior. The system swiftly analyzes user and system data against usage thresholds to identify savings opportunities through the removal of underused lines and the selection of less expensive turrets, phones and soft clients.
TIMM Viewer™ App
TIMM Viewer™ shows the current turret display on a Microsoft Surface alongside the forthcoming replacement. Working with the trader, the consultant uses the touchscreen to prepare the new layout. The first step is to go through underused connections either validating their retention or agreeing on their removal. They show up red on the screen. Multiple red buttons can be selected and then removed with a single click.
Changes are made in real time in the TIMM Hub™. The trader is able to drag buttons into place to achieve the optimum user experience on their new turret from Day 1. Once again the data is updated in real-time and translated for presentation to the new system.
TIMM Viewer™ takes the emotion out of line removals and device selection. It allows traders to take ownership of their new layouts and provides an extra level of data validation. TIMM Viewer™ can also be hosted on your network along with a step by step user guide. This is the ideal option when trading rooms are globally distributed because transport and accommodation costs are kept to a minimum.
Go-Lives are also enhanced using TIMM Viewer™. There has to be a cut-off date during the migration project where no further changes can be made. In Day 1 situations, the app can be used again to make simple, live changes at the trader’s desk which improves on traditional paper-based ticketing processes.
Powerful UI: TIMM Map™
This app has evolved to become TIMM’s main admin interface. It was first introduced to address complex decision making as soft voice-clients became relevant to the trading floor, and related support functions. Now it can be used to run all kinds of reports and analysis, including compliance audits.
TIMM Map™ packages code for different functionalities – including data ingestion, normalization and analysis and reports – into simple nodes. A set of nodes can be run in a sequence, or “flow,” to produce data manipulation, analysis and reports. Commonly required flows are included as standard.
Communication system migrations involve the integration of data before transfer. TIMM™ prepares and translates the data with precision. Migrations can suffer infuriating upload issues, even when moving 99% accurate data to a platform from the same manufacturer. TIMM™ uses an automated rules engine to perform over 150 translation processes. If any small system to system exceptions remain after the translation, they can be resolved before migration; the project manager is vectored straight to the issues for quick resolution without having to trawl through the whole data set.
Self-provisioning of lines can lead to conflicts of interest and fines. Slow, ticket-based systems risk losing business. TIMM Compliance™ checks rulesets against call data and shared line reports to help automate the servicing of new connection requests.
The relationship ruleset determines whether a proposed connection between two users is compliant. This can be based on any trader field, e.g., job title, trading desk. Governance reports can be configured to illustrate compliance levels of connections. The system can automatically approve or reject the majority of requests. The rest are sent for Compliance approval via your ticketing system.